Privacy Policy

At Gracefully Prepared, we value your privacy and are committed to protecting your personal information in line with the UK GDPR and Data Protection Act 2018. This policy outlines how we collect, use, and safeguard your data when you attend our workshops, visit our website, or engage with our services.

Gracefully Prepared is the data controller responsible for your personal information. If you have any questions about this policy, you can contact us:

Email: info@gracefullyprepared.co.uk

Phone/WhatsApp: 07732 513111

We may collect the following personal data:

• Contact Details: Name, email address, phone number, and postal address.
• Payment Information: Securely processed via third-party providers (e.g., PayPal, Stripe).
• Health and Accessibility Information: Voluntarily shared details to accommodate your needs.
• Workshop Participation: Feedback, responses, and contributions made during sessions (only with your consent).
• Website Usage Data: Information such as IP addresses, browser type, and pages visited (collected via cookies and analytics).
• Newsletter Subscriptions: Email addresses collected when you subscribe to updates, workshops, or resources.

We use your personal data to:

• Process registrations and payments securely.
• Provide workshop materials and confirmations.
• Ensure a safe and supportive discussion space.
• Respond to enquiries, feedback, or complaints.
• Send post-workshop follow-ups or additional resources.
• Improve our website and workshop experience using analytics.
• Send email newsletters and updates (only with your consent).
• Comply with legal obligations.

If you subscribe to our newsletter or updates, we will use your email address to send you relevant content, including:

• Workshop announcements and new events.
• Resources on grief, loss, and end-of-life care.
• Special offers or relevant updates.

Your Choices:

• You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.
• We do not share your email with third parties for marketing purposes.

We recognise that discussions on grief and end-of-life care involve personal and sensitive information. We uphold:

• Confidentiality: What is shared stays private unless legally required.
• Support: Facilitators are trained to handle discussions with care.
• Safeguarding: If there is a serious risk of harm, we may be required to share information with appropriate authorities.

Under the UK GDPR, we process your personal data based on:

• Consent: When voluntarily providing health or accessibility details or subscribing to our newsletter.
• Contract: To fulfil our agreement by delivering workshops.
• Legal Obligation: Where necessary to comply with laws.
• Legitimate Interest: For record-keeping, improving services, and ensuring safety.

We take data security seriously and implement appropriate measures to protect your personal information. We store your data securely and retain it only for as long as necessary.

We do not sell or share your data except:

• When necessary for payment processing (e.g., PayPal, Stripe).
• With trusted workshop partners (only with your consent).
• When required by law.

All third-party service providers we work with must comply with UK data protection laws.

We use cookies and analytics tools to improve your experience on our website. These may collect:

• Website traffic data (e.g., pages visited, time spent on site).
• Technical data (e.g., browser type, device information).

Your Choices:

• You can adjust cookie preferences via your browser settings.
• You can opt out of analytics tracking where applicable.

For more details, please see our [Cookie Policy] [insert link].

You have the right to:

• Access your data and request a copy.
• Correct inaccuracies in your data.
• Request deletion of your data where applicable.
• Restrict processing under certain conditions.
• Object to processing based on legitimate interests.
• Withdraw consent for voluntary data sharing (e.g., newsletters).

To exercise your rights, please contact us at info@gracefullyprepared.co.uk.

We keep your data only as long as necessary for its intended purpose or legal compliance.

If you believe your data has been misused, you can file a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

Phone: 0303 123 1113

We may update this policy periodically. If significant changes occur, we will notify you.

• Covers workshops, events, website visitors, and email subscribers.
• Includes data protection for sensitive grief discussions.
• Addresses cookies, website analytics, and marketing emails.
• Provides clear rights for users under UK GDPR.